• Who we are and what we do
    • Letter to Stakeholders
    • Methodological note
    • Who we are and what we do
    • Mission
    • Ownership
    • Business Model and lines
    • Organizational structure
    • SEA Group Airport System
    • Market overview
      • Global air transport performance
      • European airport performances
      • Italian airports traffic performance
      • European air transport market development
      • Our airports' competitive positioning
        • Catchment area
        • Capacity
        • Air transport supply
        • Direct and indirect competition
        • Accessibility to current and future airports
    • Governance
      • Board of Directors
      • Internal Committees to the Board of Directors
      • Board of Statutory Auditors
      • Systems of powers and duties
      • Remuneration of management
      • Internal control system
    • Future objectives
      • Sustainability Governance Objectives
      • Quality of the management and development of capital infrastructure
      • Aviation Business Development
      • Growth Non-Aviation Business
      • Quality and digitalization
      • Management efficiency and productivity
      • Report on objectives outlined in 2017
    • Appendix: Other Sustainability performances
    • Analysis of scope of material topics and reconciliation with GRI Standards
    • GRI Content Index
    • Auditor's Report
  • Integrating sustainability into the business
    • Sustainable development governance
      • Socio-economic ecosystem
      • CSR strategy and sustainable governance model
      • Strategy drivers
    • Ethics and Diamond of Values
      • What is its role?
      • How was this achieved?
      • Diamond of Values
      • Integrated Decision-making
        • Developing Sustainability Culture
        • Ongoing Values
        • Mind the Future Lab
        • Integrated Thinking Lab
    • How we set the priorities of our commitments: the materiality matrix
      • What is materiality?
      • How did we create the materiality matrix?
    • How we manage the main key non-financial risks
      • The Risk Management Model
      • Main non-financial risk factors of the SEA Group
    • How we cultivate excellence in our processes
      • Our environmental and energy policy
      • Certified management systems
      • European green innovation projects
    • Stakeholder Evaluation
      • The stakeholders view of SEA
      • Factors affecting reputation
      • Management quality
    • Our corporate citizenship policy
      • Corporate Citizenship Policy
      • Investments in Corporate Citizenship
      • A social investment model involving our employees: The Social Challenge
      • From grants to investments in social entities: the impact investing projects
    • The socio-economic impact
      • The value generated and distributed to our stakeholders
      • The socio-economic impact of our airports
        • Direct socio-economic impact of Malpensa airport
        • Direct socio-economic impact of Linate airport
  • Impact of the management and development of the capital infrastructure
    • Development of investments
      • Investments in Malpensa airport
      • Investments in Linate airport
    • Our development plans: the 2030 Malpensa Master Plan
      • Master Plan Guidelines
      • Stakeholder engagement
      • Land consumption
    • Our development plans: the 2030 Linate Master Plan
      • Main project contents
      • Socio-environmental project implications
    • The environmental externalities of our airports
      • CO₂ Emissions
      • Air quality in the Malpensa area
      • Air quality in the Linate area
      • Noise emissions
      • Discharges and spills
      • Aviation Safety
  • Value generated by the aviation business
    • Aviation customer profile
      • Principal passenger airlines operating at Malpensa
      • Principal passenger airlines operating at Linate
      • Principal Cargo airlines
    • Economic Performance of the Aviation Business
    • Competitive performance of the Aviation Business
      • Passenger traffic
      • Passenger flight punctuality
      • Cargo traffic
      • Connectivity
    • Quality of aviation services provided to passengers
      • Service regularity indicators
      • Assistance service indicators
      • Customer information service indicators
  • Value generated by the non-aviation business
    • Non-aviation customer profile
      • Public sales points
      • Food & Beverage
      • E-Commerce
    • Economic Performance of the Non-Aviation Business
      • Retail
      • Parking
    • Quality of Non-Aviation services provided to passengers
  • Value generated by quality and digitalization
    • Passenger profile
    • Quality of Non-Aviation services provided to passengers
      • Travel safety and personal security indicators
      • Comfort indicators during time at the airport
      • Cleaning and hygienic conditions indicators
      • Indicators of additional services
      • Indicators of modal integration
    • Customer satisfaction
      • Best in Italy - Service Champions 2018/2019
      • Customer Relationship Management and Complaints Management
    • Digital Strategy for passengers
      • Social Networks
      • ChatBot
      • App
      • Website
      • IOT Strategy and Indoor Navigation
  • Management efficiency and productivity
    • Organizational management
      • People management policies
      • Our people
      • Empowerment policies
      • Engagement policies
    • Management of environmental resources
      • Energy consumption
      • Water consumption
      • Waste management
    • Supply chain management
      • Purchasing policy
      • Classification of suppliers based on CSR criteria
      • Selection of suppliers
      • Supplier spin-off value generated
  • Annual report
  • Annual review

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Sustainability Report 2018 logo
 
Sustainability Report 2018
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    • IT
    • EN
  • seamilano.eu
Annual report Sustainability Report
2018
 
 
  • Who we are and what we do
  • Integrating sustainability into the business
  • Impact of the management and development of the capital infrastructure
  • Value generated by the aviation business
  • Value generated by the non-aviation business
  • Value generated by quality and digitalization
  • Management efficiency and productivity
  • Annual report
  • Annual review
Sustainability Report 2018 logo
    • IT
    • EN
  • seamilano.eu
Sustainability Report 2018
  • Sustainable development governance
  • Ethics and Diamond of Values
    • What is its role?
    • How was this achieved?
    • Diamond of Values
    • Integrated Decision-making
      • Developing Sustainability Culture
      • Ongoing Values
      • Mind the Future Lab
      • Integrated Thinking Lab
  • How we set the priorities of our commitments: the materiality matrix
  • How we manage the main key non-financial risks
  • How we cultivate excellence in our processes
  • Stakeholder Evaluation
  • Our corporate citizenship policy
  • The socio-economic impact
 

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  • Integrating sustainability into the business
  • Ethics and Diamond of Values
  • Integrated Decision-making

Integrated Decision-making

Over recent years, we have implemented various mindset change aimed at integrating Environmental, Social and Governance criteria into our managerial culture, as well as identifying key actors and material topics within the context of our business.

This programme is developed through various initiatives.